Shipping policy
Thank you for shopping with Maison Josie! We're committed to getting your beauty essentials to you as quickly as possible.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Timeframes
- Domestic (United States): 5–7 business days
- International Orders: 7–14 business days (estimated; may vary by destination)
- Dropshipped Items: Some products in our store are shipped directly from our suppliers. These items may take 10–14 business days to arrive. You will receive a tracking number via email once your order has shipped. We appreciate your patience!
Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond our estimated delivery times. These delays are outside our control.
Customs, Duties & Taxes International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Tracking Your Order Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at [your contact email] and we will do our best to assist you.